ITU-T E.409-2004 Incident organization and security incident handling: Guidelines for telecommunication organizations

pdf标准 ITU-T E.409-2004 Incident organization and security incident handling: Guidelines for telecommunication organizations

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INTERNATIONAL TELECOMMUNICATION UNION ITU-T TELECOMMUNICATION STANDARDIZATION SECTOR OF ITU E.409 (05/2004) SERIES E: OVERALL NETWORK OPERATION, TELEPHONE SERVICE, SERVICE OPERATION AND HUMAN FACTORS Network management – International network management Incident organization and security incident handling: Guidelines for telecommunication organizations ITU-T Recommendation E.409 ITU-T E-SERIES RECOMMENDATIONS OVERALL NETWORK OPERATION, TELEPHONE SERVICE, SERVICE OPERATION AND HUMAN FACTORS INTERNATIONAL OPERATION Definitions General provisions concerning Administrations General provisions concerning users Operation of international telephone services Numbering plan of the international telephone service International routing plan Tones in national signalling systems Numbering plan of the international telephone service Maritime mobile service and public land mobile service OPERATIONAL PROVISIONS RELATING TO CHARGING AND ACCOUNTING IN THE INTERNATIONAL TELEPHONE SERVICE Charging in the international telephone service Measuring and recording call durations for accounting purposes UTILIZATION OF THE INTERNATIONAL TELEPHONE NETWORK FOR NONTELEPHONY APPLICATIONS General Phototelegraphy ISDN PROVISIONS CONCERNING USERS INTERNATIONAL ROUTING PLAN NETWORK MANAGEMENT International service statistics International network management Checking the quality of the international telephone service TRAFFIC ENGINEERING Measurement and recording of traffic Forecasting of traffic Determination of the number of circuits in manual operation Determination of the number of circuits in automatic and semi-automatic operation Grade of service Definitions Traffic engineering for IP-networks ISDN traffic engineering Mobile network traffic engineering QUALITY OF TELECOMMUNICATION SERVICES: CONCEPTS, MODELS, OBJECTIVES AND DEPENDABILITY PLANNING Terms and definitions related to the quality of telecommunication services Models for telecommunication services Objectives for quality of service and related concepts of telecommunication services Use of quality of service objectives for planning of telecommunication networks Field data collection and evaluation on the performance of equipment, networks and services For further details, please refer to the list of ITU-T Recommendations. E.100–E.103 E.104–E.119 E.120–E.139 E.140–E.159 E.160–E.169 E.170–E.179 E.180–E.189 E.190–E.199 E.200–E.229 E.230–E.249 E.260–E.269 E.300–E.319 E.320–E.329 E.330–E.349 E.350–E.399 E.400–E.404 E.405–E.419 E.420–E.489 E.490–E.505 E.506–E.509 E.510–E.519 E.520–E.539 E.540–E.599 E.600–E.649 E.650–E.699 E.700–E.749 E.750–E.799 E.800–E.809 E.810–E.844 E.845–E.859 E.860–E.879 E.880–E.899 ITU-T Recommendation E.409 Incident organization and security incident handling: Guidelines for telecommunication organizations Summary The purpose of this Recommendation is to analyse, structure and suggest a method for establishing an incident management organization within a telecommunication organization involved in the provision of international telecommunications, where the flow and structure of an incident are focused. The flow and the handling are useful in determining whether an event is to be classified as an event, an incident, a security incident or a crisis. The flow also covers the critical first decisions that have to be made. Computer crime follows in the wake of the heavily increased use of computers in international telecommunications. Over the last years, computer crime has literally exploded, as confirmed by several international and national surveys. In the majority of countries, there are no exact figures on the number of computer break-ins or security incidents, especially those related to international telecommunications. Most telecommunication organizations or companies do not have any specialized organization for handling Information and Communication Networks (ICN) security incidents (although they may have a general crisis team for handling crises of any type). When an ICN security incident occurs it is handled ad hoc, i.e., the person who detects an ICN security incident takes the responsibility to handle it as best as (s)he can. In some organizations the tendency is to forget and cover up ICN security incidents as they may affect production, availability and revenues. Often, when an ICN security incident is detected, the person who detects it does not know who to report it to. This may result in the system or network's administrator deploying a workaround or quick fix just to get rid of the problem. They do not have the delegated authority, time or expertise to correct the system so that the ICN security incident does not recur. These are the main reasons why it is better to have a trained unit or group that can handle security incidents in a prompt a

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